COM-DEX App Anmeldelser

We (my hearing aid professional) have tried everything, including a new loop from WIDEX to enable the loop to connect to the app, to no avail. The loop connects to the iPhone Bluetooth without a problem and I can stream music and calls, just not connect to the app on the phone. Even with technical help at WIDEX working with my specialist has not fixed the problem. Before my old loop battery wouldn’t take a charge, I was able to connect to the loop-app. and adjust volume, etc. But for some reason I cannot connect to the loop to the app. any longer!! 12/1/2022. I really miss the app. controls!!

Sometimes I have problems getting it to connect on the app to be able to use the app controls but even if it doesn’t show to be able to use the controls it will still work to answer & talk on iPhone

Works great with android phones but not at all for iPhone

Updated for iphone 11+ and iOS 14: Unless the phone remains ON, all settings in the Widex disappear. I set it to “More Clear”, “Crowd”, “Front Focus” for business and as soon as the phone is turned off, the hearing aids go back to quiet. This app also hasn’t been updated in THREE YEARS. Original: I enjoy having the ability to connect my non-mFi hearing aids to my iPhone to be able to stream music and am thrilled to finally be able to hear conversations on my phone via my hearing aids. HOWEVER, there are MANY problems with the app. I discovered that this app can cause multiple problems with your iPhone (at least with the 7+ and iOS 12.xx) since after replacing my iPhone, the same problems persist. While the app is not required for conversations on the iPhone or even for streaming music, the ability to direct where you would like the sound to be focused is very handy in many situations. These are the problems I’ve encountered: 1. It can cause your Settings to shut down unexpectedly when you enter it to try to get your device to connect with the app. 2. The app will not acknowledge the same device after a charging session (it MAY after a quick disconnect). The only way to reconnect is to go to settings (see #1) and forget the device and/or delete and reinstall the app. I’m having to do one or both on a daily basis to connect. 3. It may cause the apps used for streaming to lock down for anywhere from several seconds to requiring a shutdown of the app. I have had this problem with both Audible and Amazon Music. 4. The notifications tones usually do NOT come through the device. I can’t say always because just when I despair of it working, it will allow notification tones for an hour or day and then stop again. 5. There is no place to request app support. When you go to the website, it only shows you how to do things with no way of contacting a person unless you want to buy something. If I can’t get help, why would I consider getting more of their devices??

Have to reset/reinstall the app multiple times a week. HA’s will work with the phone, but the app doesn’t detect them. On that rare occasion that it does, I don’t know what has happened to enable it. I would use the app to increase or decrease volume and check ComDex battery, but most of the time it’s not working. My V.A. audiologist doesn’t have any more luck with it than me. Thankfully, my HA,s are 6 years old and the Widex contract has expired, so they’re being replaced next month with a pair of Phonaks which use Bluetooth connect but don’t require any other device, so I’m going to stop complaining.

When I try to get App to see device I need to disconnect all blue tooth devices and power cycle phone. It’s just not worth the aggravation. I can understand having to this once. Not every time.

This is a horrible app and anyone looking to buy hearing aids with Bluetooth capability should not buy Widex hearing aids. It will not connect. Ever.

I have the app on my iPhone but I’d like to know why it disappeared off my iPad and will not reinstall on it? It’s got that little balloon that shows where it was there before my iPad needed restored but I tapped it a few times and it retreats back to the balloon. Please get this fixed.

VERY UNRELIABLE. CANT TELL YOU HOW FRUSTRATING THIS APP IS. IM A WIDEX USER FOR 10 years and if I can’t get this fixed by either my audiologist or manufacturer, I’ll look for a new manufacturer and a new audiologist. 843-458-5638

Product is so unreliable cannot even get it to connect with new iPad Pro 3rd generation. Works sometimes on iPhone without the beeps. Paying so much for full tech hearing aids you’d think Bluetooth should not be so hard to program for. Will think more than twice about buying Widex heating aids again even though this is my second pair. Others have the blue tooth technology working so much better.

I’ve used this app with the iPhone 6s+ and iPhone X with equal frustration. It won’t stay connected. I’ve been told I need to delete and re-pair the device, but I’m not going to do that every time I try to use it. Don’t waste your money.

I love my device but it only picks up video on my phone for one second and then cuts out completely. It is only a small thing but being able to listen without being on speaker is the whole point. I got 3 years from my first one and bought it again but this worked fine for two years and then an update screwed it up. Same situation with new one so the bug is in the software. For this much money, I will be looking for other options next time.

the app is a bit buggy. apple has lots of updates on ios and it would appear to me, it would be good for the customer to make sure their expensive gear always works. this is not the case.

This app almost never works. It constantly says to TAP to connect but will never connect. So I have no control over volume or direction. Fortunately the COM-DEX will ignore or bypass the app and allow me to stream or answer calls directly with my phone. Skip the app. Just use the COM-DEX

Does not work, at all. I have used this product for some time. It used to work all the time. It’s performance has degraded over time. Now, it does not work at all . I have attempted several re-installs. None work. H E L P

The connection to my iPhone is unstable. Without resetting, answering the phone and streaming still will work but not the other features. Seems like I need to reset it several times a week. To reset: (1) make sure iPhone bluetooth setting shows Mdex is Connected. Then unplug and replug Mdex Necklace. If you still have a spinning wheel do this workaround. (2) this needs to be done in the correct order...after a few times it can be done quickly! (A) go to bluetooth settings on iPhone and Forget the Com Dex device (B) unplug necklace. (C) delete Com Dex app from iPhone (D) reinstall Com Dex app (E) Go to iPhone bluetooth settings and select and connect Com Dex (F) replug necklace. All functions of the M Dex then will work. (3) if #1 doesn't work, then do this Unpair your Com-Dex from any devices currently paired to your Com-Dex Close the neck-loop on your Com-Dex. It should start flashing blue and red indicating it is in pairing mode Hold the front and side button on the Com-Dex until it stops flashing blue and red and displays a solid red light After a few seconds the Com-Dex will return to flashing blue and red. You may now re-pair your Com-Dex to your device(s)

TL;DR: When the app connects to the COM-DEX neckloop, you can use your phone as a basic remote control. Often, though, the phone will acknowledgement the Bluetooth connection but the app won’t. LONGER: I’ve read the reviews from a year ago and I understand the frustration. But the app has been updated and has significantly improved since then. Allow me to elaborate: I use this app in lieu of the dedicated remote (RC-Dex). It is a bit more clumsy than using the dedicated remote but I haven’t lost my cell phone in over 10 years. I lost my RC-Dex after a year. It works for that. In order for it to work in this capacity, the Com-Dex loop has to be closed and the device must not be streaming anything. Then you can make the adjustments. If you don’t want the Com-Dex on, you can open the loop and the chosen program will stay with the hearing aids. If you want to go back to the master program, open and close the aids. In addition to its functionality as a remote on an iPhone, it serves to show how much battery charge remains in the Com-Dex. Again, the Com-Dex needs to be connected for the app to tell you anything. That’s it. The Bluetooth connection isn’t perfect, but is as reliable as a Bluetooth speaker or similar device. Seeing the whole scale from quiet to loud would be great, but not something included in the regular RC-Dex, so I don’t feel like I’m missing anything. The directionality, if it works, would be great, but I wonder how much I’ll notice it. So far, I haven’t. One word of advice for those experiencing excessive drops: the strength of the hearing aid battery makes a difference. Try a fresh battery or two and see if that makes a difference. It has for me. So the app is fine. The Com-Dex is nifty because it enables me to hear phone calls corrected for my hearing loss and listen to Bluetooth connected devices without bothering those around me. Amusing aside: We still use headset wires or strange things coming out of our ears as cues that someone is talking on the phone or streaming audio. The fact that my hearing aids are virtually invisible and the Com-Dex is fairly discreet sometimes gets me odd looks if I’m on the phone or streaming audio from my phone.

Starts with instructions that are woefully deficient. After that a product that doesn't perform reliably at all. To the point of not opening up to perform at all. Not sure the dealer entirely understands it... the manufacturer really wasn't much better. Advice is to shop around! There have to be better products around that actually have a hope of working well. Wek912

Hard to connect, unreliable, as others have said. One particularly annoying feature is that it mutes some of my sounds so the when my COM-DEX is connected I don't hear the sound of an incoming text

The COM-DEX app on my iPhone makes me want to learn how to program because I am certain I could do a better job. Why does it stream music and audio from podcasts but not from most of the apps that I tried so far? The user interface is amateurish and parts do not work. I am fairly certain that my audiologist is not going to be able to help and frankly, why should she? The product should just work. Companies like Apple, Samsung and Bose (to name just 3 out of hundreds) should be allowed to compete for customers without permission from the federal government and the crony capitalistic insurance companies. What a shame!

Bluetooth connection is unreliable. Cannot figure out how to improve. Also, at times there is an annoying beeping every 20 seconds that seems to happen when the Com-Dex device is connected to phone but not iPhone app. Something Widex cannot figure out. I'm glad I have the device but wish it was more reliable. I also Widex customer service was more educated on iPhone app and Bluetooth in general.

Although a good idea, using this app on a SmartPhone is useless. Basically, the is no "sliding scale" for the volume. It woulld be nice to know where your setting is relative to full scale. Also, the function that allows the user to adjust the direction from which sound is emitting is useless. I can tell some slight difference, but nothing dramatically different. Finally the SmartPhone app refers to Programs. There are none offered except the one above. You would think that at least the would included those or a demo of each one.

Can't even recognize my device most times. Freezes phone. Not good.

This app was bad on iPhone 6+ and now on iPhone 7+ doesn't work at all. They need to get an app that works! Widex needs to move to a better system

The Bluetooth device I have always connects to my phone and works great with every app except this one. It consistently losses connection with my device and I have to open and close the app to get it connected. This needs fixed because it's necessary for my work!

Yes great idea,! But not very reliable. Your never able to keep a connection with the app. With other hearing aid companies make wireless hearing aids Widex better get on the ball with comdex if this is going to be their go to technology. Updated: I have emailed the company several times about the poor quality of this app. They are clueless. They instruct me to go to my audiologist and have the COM-DEX checked. They are unaware or just flat out ignoring the reviews. They left me with the impression they really don't care! Upate:2 Finally they have released an app update that makes this device enjoyable they way it should have been Thank You

At least the com-dex works with my phone. The app on the other hand only works a little bit of the time. Half the time I have to delete it and reload it if I want to use the app and I have to do that at least a half dozen times a day

So, sometimes it works. Most times this app hangs. A real pain when you need to adjust the volume on your $6,000 hearing aids and this is the only way. Here's how to fix it each time: 1. Force quit this app 2. Go to Bluetooth settings, tap the (i) on the COM-DEX device and tap Disconnect. 3. Go back to Bluetooth settings and tap on the COM-DEX to reconnect to your hardware. 4. Launch the COM-DEX app and it will reconnect. Sadly, the connection btw the app and Bluetooth on the phone keeps dropping. I was at a party just now and had to do the above procedure SEVEN TIMES in the course of four hours. Pathetic!

I LOVE my widex hearing aids and my Com-dex. I use it nearly everyday. The connection between the phone and the Com-dex hardware unit works most of the time. When I have a problem, I turn the COM-DEX off and on and it reconnects. The app is great when it works. However connecting the app to the Com-Dex unit is spotty at best. I have found that restarting the app and pressing the main button often allows the app to connect. Also the battery status should be on the main screen of the app.

Multiple problems connecting to voicemail, gps, etc. Hopefully, they will do an App upgrade to fix this. Initially, I recommend this aid to friends, but would not do that now.

The hardware is fine. The software is broken. You can take calls but you can't control the hearing aids from the iPhone

I agree with all coments write here. It is a piece of sheet

This is what widex replaced their last Bluetooth remote with? It doesn't make the volume loud enough, sometimes it won't connect, and it won't even show in the App Store for my iPad mini 2 with wifi. The sad thing is the remote costs over $300 and it's the only choice for my hearing aids. Frustrated!

This is an amazingly bad app. Other reviews have said the same thing: what a good app it is--when it works. On again off again. Connect and reconnect (repeat). It almost never works. How difficult would it be to get this app fixed? Is anybody in the company listening?

Work great for 2 weeks Apple Store visits twice failed to correct problem Expensive failure

Seems to be the key phrase. Works great, when it works. Having trouble getting it connected this morning. May have to take it back

For an expensive piece of medical equipment you would think they would have the smart people on the staff to keep this connected. I was warned of the connection problems, but was hopeful. For sure, this is great "when it works." You badly need a team working on an update to fix this.

Isn't a reliable bluetooth link for iphone as its described in user notes, but find it really valuable for calls & music once up and running. Hope link up improves. It works well on Samsung.

Surely the audiologist knew the problems associated with the Widex Bluetooth when he sold the instrument to me. I suppose that could be the reason why he won't return my calls. The software is excellent when it works. The key words are "when it works" which is almost never. The replacement unit (which I got when the original would not work) worked perfectly the day that I received it. I have not been able to get it to connect since. I have downloaded new software, have gone through the connection process 16 times, etc. DO NOT WASTE YOUR MONEY! #Senorscammers.

I suppose part of the reason I feel so let down by this app is because I want, so badly, for it to live up to its potential. It is unfortunate that it runs as inconsistently as it does. I can only hope that there are updates coming that will resolve interface issues that shouldn't have made it beyond the beta version. Yes, this app is "free" from Widex but their hearing aids are anything but. I'm among a growing number of tech-savvy baby boomer professionals who find themselves in need of hearing aids and need the versatility this app should provide. This should be fixable and one can only hope that Widex will give it the priority it deserves.

This has the potential to be a great application. Ive used multiple neck loop bluetooth to hearing aid devices for years. Its frustrating that the OEMs cant get the simple things right. This app is simple and basic.....when it works. It fails to recognize the COM-DEX even after unpairing, repairing, disconnecting, reinstalling the app, etc. Just disappointing.

Buggy, freezes, disconnects and then suddenly thinks it's streaming music when it's not... "frustrating" is not strong enough. A HUGE waste of time and tech support is non existent. Don't do it!

First, it randomly chooses to connect. Unplugging and plugging back, sometimes works. Sometimes repeat multiple times without success. Even disconnect from Bluetooth, shut down the App, and restart does not assure success. Also, when it does connect, the direction function randomly works!!! How does a company write and presumably validate a program that is so flawed?

It's great hearing aids are becoming connected to our iPhones. However, this app is extremely buggy! You will constantly be resetting. It's too bad they released a product that wasn't ready to go. If you can hold off, wait a few more years.